Besides the accessibility and navigation updates for the insurance dictionary page, we also decided to improve the user interface and the interactivity of both the dictionary, and a specific term's page. For the dictionary page we came up with a simple solution to save the user time and effort of scrolling through the terms, by adding an ABC filter at the top of the page. With this feature, the user can easily find the term they are looking for by clicking the first letter of their word on the filter. For the specific term page we chose to redesign the Deductible page by adding interactive features like a read more + button on the FAQ, a scroll progress bar, and a back to top button. These changes make a more efficient and interactive layout overall, which will therefore improve the user experience.
When we were going through the purpose of a page like the insurance dictionary, we concluded that all the term's definitions should be accessible everytime that specific term shows up in the website. Meaning that if a user is reading through their policy, they should be able, without leaving the page they are in, to learn what all the terms in their coverage mean. This is a subtle way of providing accessibility to the insurance dictionary page throughout the rest website.
The second problem we noticed when we started this project is the actual accessibility of the insurance dictionary page. We realized that it wasn't anywhere on the website's menu, and if you looked for it in the search bar it wouldn't appear as well. The only way we found to access the dictionary page was by searching for a term, opening the term's page, and only then we found the 'Insurance Dictionary' link. This is an effort most users wouldn't be willing to go through and would most likely abandon the website.